Terms and Conditions

What do these terms cover.

Our services- medical, clinical services

Who we are

Our website address is: https://www.driverdoctors.co.uk

Terms and Conditions

What these terms cover. Our services- medical, clinical services.

1.1 We are: DriverDoctors. Our company is registered in England and Wales. You can contact us by

telephoning us or by writing to us at info@driverdoctors.co.uk

2. Our contract with you

2.1 How to book an appointment with us. For an appointment booking, book online at

www.driverdoctors.co.uk or or email us on

info@driverdoctors.co.uk We will accept your request for an appointment when payment has

been collected and we email a confirmation detailing time and location. If we cannot accept

your appointment request. If we cannot accept your request then you will not be charged for

the appointment. This may be due to a number of reasons. we have the right to not

accept/cancel your appointment at any time before your appointment. As such we will not

charge you for the appointment, if a charge has been taken you will be refunded within 28 days

of notification of cancellation. You accept that we cannot be held liable for any financial loss for

not accepting or cancelling your appointment prior to it being undertaken.

Email/SMS/confirmation. Upon booking you will receive email and/or SMS confirmation. Once

received your booking has been confirmed and you must attend your booking, unless there has

been a cancellation on our part.

3. Your Responsibility

3.1 You are responsible for the booking you make. We will not accept any responsibility or liability,

financial or other for an incorrectly booked medical. It your responsibility to ensure the medical

you have booked is correct for their requirements as well as being sure that a private medical

provider/clinician can carry out the medical such as ourselves. Any financial loss or other due to

this not being the case is the responsibility of the applicant. No refunds will be issued for an

incorrectly booked medical.

3.2 What to bring to your appointment. When attending your appointment, you must:

(a) A valid form of Photo I.D such as passport or driving license

(b) Bring Glasses and Valid prescription with you / If you wear contact lenses, bring a spare as

they may be required to be taken out.

(c) Your Medication and their details such as name, dose and indication.

(d) Your Medical Assessment form, i.e D4, Taxi form. This must be brought by the applicant. If

such form is not brought, and cannot be supplied at time of the medical. The medical

cannot be conducted and any monies transferred will not be refunded.

(e) You must complete, sign and date our medical declaration form answering honestly. Any

dishonest information or omissions will exonerate us from any legal or financial

implications of such information being omitted which include but are not limited to a

delay in your application, DVLA investigations as well as your license being revoked or

criminal prosecution.

Failure to provide any information above may lead to your medical not being completed or being

completed and subsequently delayed when processed. If your medical is not completed or

suffers from such delays due to the omissions of information then this is the responsibility of the

applicant. No financial refund or liability/responsibility will be taken by ourselves for such

omission.

3.3 Medical assessments for a taxi licence. If you require a medical assessment for a taxi licence, you:

(a) Must bring the medical form that is required from the local authority responsible for

issuing your taxi licence;

(b) Must check the licensing policy of the local authority you are using to apply for the taxi

license and bring with you the necessary medical records if these are mandated in any

such policy.

(c) Must ensure that the local authority that is issuing your taxi licence will accept a form

completed from a doctor who is not your registered GP.

(d) You must complete, sign and date our medical declaration form answering honestly. Any

dishonest information or omissions will exonerate us from any legal or financial

implications of such information being omitted which include but are not limited to a

delay in your application, DVLA investigations as well as your license being revoked or

criminal prosecution.

Failure to provide any information stated in above will result in the medical assessment being

cancelled and you will be charged in full for that cancelled assessment in addition to the fee for

any rearranged assessment. As stated above if your medical is booked and completed, we will

not, under any circumstance, provide a refund for the medical appointment due to your local

authority not accepting the completion of a medical examination carried out by one of our

doctors.

Eye tests.

The eye test will be performed with a Snellen chart. This chart is wall mounted or portable. If you fail your

eyesight test the clinician will inform that your sight does not meet the necessary criteria for the medical

examination. In such situation you are given the choice of either continuing and completing the form, or

deferring the optician portion of any assessment to an optician. This is at the cost of the individual. If your

assessment form does not allow for an individual section to be completed by an optician, then a second

test will need to be booked. If you have failed your eye test you agree you will not drive your group 2

vehicle unless rectified by visiting an optician.

Blood pressure. We use portable digital blood pressure machines and then transfer the information over

to the assessment form. If your blood pressure is > 179/99 we will then repeat the blood pressure. This

will be done to a maximum of 3 times as per the D4 form. The fee you pay includes the BP being taken 3

times. Any further readings are at the discretion of the individual clinician. If your BP is over 179/99 you

will be informed, and may be subject of further DVLA investigation and a delay in your license processing.

If your BP is consistently raised at your appointment, you will ensure you do not drive any class 2

vehicles until this has been rectified.

3.4 Language barrier. We will only carry out the medical if we are confident you can understand the

medical information being asked. It is your responsibility to provide a translator. If the doctor

feels there is inadequate understanding due to a language barrier they have full rights to stop

and cancel the medical. Under this situation there will be no refund and any subsequent

examination will incur full costs.

4. Cancellations and amendments to appointments

4.1 Cancellation by you. In the event that you wish to cancel your medical appointment, you must

provide us with at least 4 working days’ notice (Monday to Friday). Where you provide us with

this notice, we will refund any fees already paid by yourself within 28 days. If you arrange an

appointment with us that is due to take place within 4 working days from the date of booking

the appointment, you accept that you lose your right to cancel that appointment due to the

short timescales between the date of booking and the date of attendance. In the event that you

do not provide us with the correct notice in accordance , you will lose the fee paid for the

medical appointment and this will not be refunded to you.

4.2 Failure to attend / delay in attending. If you fail to attend an appointment, any monies given will

not be refunded. You will incur a second charge if you have not cancelled as above.

4.3 Postponed appointments. In the event that you wish to re-arrange your medical appointment,

you must provide us with at least 4 working days’ notice (Monday to Friday), you will have 28

days to book into a new appointment otherwise any monies transferred will not be refunded.

4.4 Cancellation by us. If we are unable to carry out your medical or have to cancel your medical

prior to it being carried out we will inform you as soon as reasonably practicable. We will provide

alternative times or dates, however you will be entitled to a full refund of the medical cost. We

have the right to cancel your medical at any point prior to your booking, if we do so you will be

entitled to a refund of the cost of the medical only within 28 days. We will not accept any further

financial liability or reimburse any further costs due to the cancellation.

5. DVLA and your obligation to check the form

5.1 Information that a doctor/clinician might record about you. During the course of the

assessment, the clinician will ask questions about your medical history and may decide that

based on the history that there may be medical diagnoses on a balance of probability which you

may not be aware of. In such circumstance this will be documented on your medical assessment.

This is in the interest of your health and the public in regards to your role. If through this there is

a delay or issue in processing your application for your assessment there will be no refund made.

5.2 Medical declaration form. Prior to your medical you will be required to fill in a self-declaration

form, signed and dated. You must complete, sign and date our medical declaration form

answering honestly. Any dishonesty or omissions will exonerate us from any legal or financial

implications of such information being omitted which include but are not limited to a delay in

your application, DVLA investigations as well as your license being revoked or criminal

prosecution.

5.3 Reliance on information. We are providing a clinical assessment and are not in control of what

licensing authorities or the DVLA do with such assessment. Therefore we will not be liable for

any costs or bear any responsibility for any delays or refusals to your roles based on the

assessment.

5.4 Contact made by the DVLA. If after you have sent off your assessment you receive contact that

the DVLA require further forms to be filled you must inform us immediately. The majority of

times these are forms for you the applicant to fill in for further information about a declared

condition. On the occasion that it is due to an incorrect/incomplete filled D4 form, please inform

us immediately and we will endeavor to have your form corrected as soon as possible.

5.5 You must check the form before submitting it. Our doctors will check your forms when

completed. However, on occasions there can still be situations where boxes are not checked or

forms incorrectly completed. You must check your form before sending it off to a third party. If

you have any questions or concerns about the form or assessment you agree to raise it at the

assessment.

5.6 Our liability for incorrectly completed forms. If your licence is delayed or refused due to any of

our acts or omissions you accept and acknowledge that our liability will be limited to the cost of

the medical examination that you booked with us. You agree, without exception, that any losses

or costs arising directly or indirectly from the form not being completed correctly / completed

cannot be claimed for against us.

6. Delays outside of our control

6.1 We are not responsible for delays outside our control. If there are delays to us providing our

services outside our control, such as tropical storms, snow, then we will provide the nearest

possible slots to carry out our activities. You have the right for a refund in this scenario. Once the

forms are submitted we will not be liable for any delays to the application process as this is out

of our control and most likely in control of a third party.

6.2 Lost Forms. Any lost forms are at the responsibility of the applicant. If a form is lost and a further

assessment is required, this will be at the full cost. We do not hold information to conduct a

complete examination again, therefore a new assessment will be required and full costs will be

incurred.

7. Price and payment

7.1 Where to find the price for the medical examination. The price is found at

www.driverdoctors.co.uk. There may be discount codes available and as such once quoted at

checkout will be applied.

7.2 When you must pay and how you must pay. We accept all forms of payment as stated online.

8. Our responsibility for loss or damage suffered by you

8.1 We are not liable for business losses. If you use our services for any commercial or business

purpose we will have no liability to you for any loss of profit, loss of business, business

interruption, or loss of business opportunity.

9. How we may use your personal information in our terms and conditions

9.1 How we may use your personal information. We will only use your personal information as set

out in our privacy policy

10. Other important terms and conditions

10.1 We may transfer this agreement to someone else. We may transfer our rights and obligations

under these terms to another organization. We will always tell you in writing if this happens and

we will ensure that the transfer will not affect your rights under the contract.

10.2 Nobody else has any rights under this contract. This contract is between you and us. No other

person shall have any rights to enforce any of its terms.

10.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the

paragraphs of these terms operates separately. If any court or relevant authority decides that

any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist

immediately that you do anything you are required to do under these terms, or if we delay in

taking steps against you in respect of your breaking this contract, that will not mean that you do

not have to do those things and it will not prevent us taking steps against you at a later date. For

example, if you miss a payment and we do not chase you but we continue to provide the

products, we can still require you to make the payment at a later date